SaberSource has announced launch of its new OnGuard After Hours help desk service. SaberSource is a premiere provider of outsourced IT infrastructure maintenance and support services to emerging and middle-market companies. The highly affordable service is designed to provide companies with remote IT support for employees working outside of the “9-5” work environment. The campaign for this new service is being launched to top US executives.
According to Michael Persiano, Chief Marketing Officer, SaberSource, most of the customers around the globe have extended work days. They are also looking for essential help to support business pursuit activities and the delivery of products and services around the clock. The challenge is finding an affordable way to implement this service, particularly for the small-to-medium sized business. The OnGuard After Hours help desk service offers executives across the US a way to economically achieve peace of mind, knowing that employees will be able to optimize their use of desktops, laptops, servers, and networks to execute business processes outside of the ‘9-5’ window.”
“There is a technical help desk renaissance occurring across the US–corporations are rethinking how they can cost effectively and efficiently address their IT maintenance and support issues,” said William Friemann, Vice President, Technology Operations, Prudential Fox & Roach, and Board of Advisors Member for SaberSource. “The increasing complexity of IT, the shrinking pool of experienced workers resulting from retiring ‘Baby Boomers,’ and the waning number of IT graduates in the US are driving companies to leverage a mix of insourced and outsourced IT services. Help desk support is quickly becoming an indispensable tool in driving productivity, client satisfaction, and corporate success,” added Friemann.
SaberSource’s goal is to help our clients implement the right mix of remote, on-site and self-assisted support to achieve market momentum. We view this balance of IT support services as a way to reduce traditional support costs while optimizing employee productivity and business performance.
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